Door Locking System Failure
IT Consultancy & Project Management.
Yesterday, a hotel’s entire door‑locking system went down. Guests were stuck. Staff were scrambling. No one knew the order of actions, who to call, or how to stabilise the situation. The result: chaos, delays, and a hit to guest experience.
The real problem wasn’t the outage, it was the lack of clear, scalable IT SOPs for critical systems. When there’s no playbook, people panic.
How TekConverged Helps
We build scalable, multi‑site IT SOPs that turn chaos into control.
For systems like door locks, we create:
- Clear first‑response steps for front‑line staff
- Tiered escalation paths
- System‑specific recovery procedures
- Communication templates for guests & teams
- Monitoring & alerting to catch issues early
- Standardised processes across every site
With TekConverged, outages become manageable, predictable, and fast to resolve, not operational disasters.
👉 Call to Action
If you want your critical systems protected by clear, scalable IT SOPs, instead of relying on luck message and we will build you a rapid‑response framework that actually works.
Seeing the Bigger Picture in IT
IT Mentoring.
Today I had a powerful teaching moment with someone I’m mentoring who’s brand new to IT.
A system that connects restaurant orders to guest rooms stopped working.
He thought it was “not urgent” because staff could “just check the room number manually.”
On the surface, that sounds reasonable.
But here’s what he didn’t realise yet:
When that system fails, guest orders don’t go through at all, meaning the hotel loses revenue every minute it’s down.
This wasn’t a small issue. It was a business‑critical one.
And that’s the lesson.
Great IT people don’t just fix systems.
They understand how the business works, who is affected, and what the real‑world impact is.
That mindset is what turns beginners into professionals.
He walked away with a new skill today:
Ask better questions. Think beyond the screen. Understand the business.
That’s how careers grow fast in IT.
👉 Call to Action
If you’re new to IT and want guidance from someone who can teach you the real skills that matter, not just the technical ones, message me. I mentor beginners into confident, job‑ready IT professionals.
How 1 Connectivity Fix, Saved £70k/Month
IT Consultancy & Project Management
A leading hotel with an attached coworking hub was losing £70,000 every month. Guests couldn’t stay online, coworking members were demanding refunds, and events were being cancelled. Poor connectivity was quietly draining revenue and damaging the brand.
The Challenge
- Guests unable to work, stream, or check in online
- Coworking members losing productivity and requesting compensation
- Meetings and events disrupted
- Staff systems dropping during peak service
The impact was clear: frustrated guests, unhappy members, lost bookings, and rising costs.
Our Approach
Stepped in with a structured, business‑first plan:
1. Stabilise the environment to stop the daily disruption
2. Show the financial impact to secure stakeholder buy‑in
3. Replace the failing system with a reliable, modern solution built for hotels and coworking spaces
The Results
- £70k monthly losses eliminated
- Guest satisfaction scores climbed
- Coworking churn dropped
- Conference and event bookings recovered
- Staff productivity improved across the board
The Bottom Line
Reliable connectivity isn’t a luxury it’s the backbone of guest experience, member retention, and event revenue. Fixing it didn’t just solve a technical issue. It protected the business.
Call to action
👉 Stop losing revenue to avoidable tech failures.
Talk to TekConverged and future‑proof and protect your hotel or coworking space revenue today.